As one of Southwestern Ontario's largest independent business product companies, and a founding member of Office Plus, we've been delivering exceptional value to businesses in Burlington, Cambridge, Guelph, Kitchener, Milton, Mississauga, Oakville, Waterloo and surrounding areas since 1947. We provide office products, printer supplies, office furniture, contract furniture, cafeteria and cleaning products, computer peripherals and much more.
The most gratifying comment we receive from our customers is that we're Real people. Real, touchable, reachable, people. Right from the way we answer the phone, by a Real, live person, who ensures you're directed to the right person, every time.
Every member of the FRID + Russell team, from our President to our drivers, is accessible; our customer service group are friendly, personable, responsive people, our drivers and installation teams are an integral part of our team - not a third party; and our sales team is very reachable. Not only by phone or email, but in person too. They'll periodically stop by your office to ensure everything is running smoothly and to ensure you're up-to-date on the latest new products and specials.
Being competitively priced in our industry goes without saying . But our prices go one step further; they're Sharp! We actively compare our prices to our competition. In fact, we've even printed our competitor’s prices right in our catalogue!
In addition, the FRID + Russell team is Sharp. We continually invest in specialized training to guarantee you get the correct answers and correct products you need. Did you know the average tenure of our team is 7 years? And, 5 of them have been with us for over 20 years!
Our service is Sharp, too. Every aspect of your service experience with FRID + Russell is performed by our in-house professionals. From your first phone call to our drivers and specialized furniture delivery and installation, to customer service and in-house credit department, we're here for one reason; to deliver a Sharp experience, unlike any other in our industry.
We pride ourselves on having one of the highest fill rates in the industry and coupled with that is our free next-business day delivery. So you always have what you want when you need it. And, if you order $7500 or more annually we'll waive the minimum order amount. Now, you have total flexibility and ease-of-ordering to choose from more than 100,000 in-stock items, and receive them the next-day.
Have a question and need an answer fast? Call us and you'll get your answer Now!